Your seller and order
Your written quotation and order confirmation identify the selling company, its registration, address and contact details. Beekeeper.Tech is the brand used by the group. BEEKEEPER TECH HOLDINGS LIMITED is the ADGM holding company; it is not automatically the seller of every order. Orders supplied by an authorized distributor are subject to that distributor's written terms and applicable consumer law.
The website accepts enquiries and reservation requests without taking payment. A request does not create an order or guarantee stock. Before you pay, we provide the device model, quantities, accessories, software and connectivity included, delivery arrangements, seller, payment currency, applicable taxes, shipping costs and total price. An order is confirmed only when the seller accepts it in writing. Delivery dates are estimates unless expressly agreed as binding. If delivery is delayed, contact the seller to agree a revised date or exercise any cancellation rights that apply.
Prices and annual device service
SmartBeePro hardware is USD 149 and SmartBeeGPS hardware is USD 55. The device service is USD 27 per device for 12 months, separate from the hardware. Optional accessories, shipping and taxes are specified in your quotation. The SmartBeePro service includes the connected dashboard, health scores, diagnostics and supported alerts. SmartBeeGPS provides its compatible tracking service. Coverage and included channels are confirmed for your device and country.
The first 12-month service period starts when the device is activated for your account, not when you submit an enquiry. Renewal requires your affirmative agreement and payment; we do not charge you automatically. The renewal price and service period are stated before you renew.
You can decline renewal or request cancellation at support@smartbeekeeper.com. Cancellation stops the next renewal; an already paid period remains available until its end. Unused periods are not normally refunded, except where required by law or where we cannot provide the contracted service. Contact support before expiry to arrange export of available records and discuss account deletion. Expiry itself is not a promise of immediate data deletion.
24-month commercial hardware warranty
For devices sold directly by the seller identified in your order, the seller provides a 24-month warranty from delivery against defects in materials and workmanship under normal use following the instructions. This includes a defective built-in battery; normal reduction in battery capacity through use is not a manufacturing defect. Accessories supplied by the seller receive the same coverage unless their written warranty provides better protection.
Accidental damage, misuse, unauthorized modification, use beyond the documented operating conditions, and ordinary wear are excluded only to the extent allowed by law. An exclusion does not remove a claim for an unrelated covered defect. No warranty or tracking service guarantees prevention of theft, uninterrupted cellular coverage, or a particular honey yield.
Contact support@smartbeekeeper.com with your order reference, device model, serial number and a description of the fault. We may request reasonable troubleshooting information. Do not send passwords, full payment-card details or unnecessary location history. Obtain return instructions before shipping; tell us about a damaged battery so we can arrange safe handling.
For a covered defect, the seller pays reasonable authorized return and replacement shipping. The seller will repair or replace the item without charge. If an appropriate remedy cannot be provided within a reasonable time, the seller will offer a refund or another remedy required by law. We provide the proposed assessment/remedy timetable when handling the claim; this page does not promise a fixed repair deadline.
Returns of unused hardware
For direct purchases, you may notify support@smartbeekeeper.com within 14 calendar days after delivery that you wish to return unused, undamaged hardware with its supplied accessories. You may inspect the item as you reasonably would before purchase. We explain the return address and instructions; do not send it to a registered office without those instructions.
For a change-of-mind return, the customer pays return shipping, unless the quotation or applicable law provides otherwise. For an incorrect or defective item, the seller pays authorized reasonable return costs. Report delivery damage promptly so we can investigate with the carrier; a delayed report does not remove mandatory rights.
The seller refunds eligible returned hardware and refundable delivery charges through the original payment method within 14 calendar days after receiving the returned goods or sufficient evidence of dispatch, subject to applicable law. Any lawful deduction for diminished value is explained. Do not activate a paid device service solely to inspect unused hardware; service cancellation is handled under the annual-service terms and applicable law.
Your legal rights
These commercial terms supplement mandatory consumer rights. They do not reduce any longer warranty, withdrawal period, refund entitlement or other protection required in your country. Any separately agreed business-to-business or distributor contract must be read with the laws applicable to that transaction. If a clause conflicts with mandatory law, that law applies.
Existing orders retain any stronger warranty or terms already promised to the customer. These terms do not reduce those existing commitments.